ZIMPLUGS / Customer engagementEngageCustomer conversations. Connected.
Customer engagement
Engage
Bring customer conversations, campaigns and automated workflows into one workspace.
Explore ProductAI & Intelligent Automation
Put AI where it creates real operational value.
Give repetitive work a better path: retrieve useful information, extract data, prepare a response or run a multi-step workflow with human oversight.
THE BUSINESS PROBLEM
Start with what
needs to work better.
Useful information is buried in documents. Teams repeat the same steps, answer the same questions and spend time moving information between systems.
- Less repetitive work
- Faster access to information
- Human control at consequential steps
The intended outcomes are agreed around your requirements during discovery.
WHAT WE CAN BUILD
The capabilities
behind the solution.
- Customer support, sales and quotation assistants
- Internal knowledge assistants and RAG systems
- AI agents and conversational interfaces
- Document intelligence and data extraction
- AI analytics and decision support
- Multi-step workflows and automation bots
- Human approval and exception workflows
- Model, tool and API integration
- Marketing and content automation
A PRACTICAL APPROACH
Useful AI.
With human oversight.
Define the information the system can use, the tools it can call and the decisions a person needs to review.
EXAMPLE / ASSISTED BUSINESS WORKFLOW
- Business dataDocuments & knowledge01
- RetrieveFind relevant context02
- AI layerPrepare a useful response03
- Tools & APIsConnect to business systems04
- Human approvalReview before acting05
- Business actionPut the result to work06
Clear inputs. Useful outputs. Human control.
EXAMPLE USE CASES
What could this look like?
Illustrative workflows to start the conversation.
- 01
Documents → retrieval → a sourced staff answer
- 02
Incoming enquiry → draft quotation → human approval
- 03
Extracted document data → validation → business system
FROM OUR PRODUCT ECOSYSTEM
Explore related products.
Enquire for availability
ZIMPLUGS / AI & automationEngageAIThe next part of the AI ecosystem.
AI & automation
EngageAI
An upcoming Zimplugs product in AI, customer engagement and automation. More details will be shared as it takes shape.
Explore ProductHOW WE WORK
A clear path from
problem to progress.
Start with the work your business needs to do.
Build the technology around it.
- 01
Discover
Understand the problem, workflow and priorities.
- 02
Design
Define requirements, integrations, architecture and the delivery approach.
- 03
Build
Implement, test and refine the system, integration or product.
- 04
Evolve
Support, automate, integrate and improve as the business grows.
LET’S CONNECT THE DOTS
Have a system to build,
connect or automate?
Tell us what your business is trying to achieve.