ZIMPLUGS / Customer engagementEngageCustomer conversations. Connected.
Customer engagement
Engage
Bring customer conversations, campaigns and automated workflows into one workspace.
Explore ProductIntegrations & APIs
Make your systems talk to each other.
Connect payments, communication channels, business tools and third-party platforms through carefully designed APIs, webhooks and middleware.
THE BUSINESS PROBLEM
Start with what
needs to work better.
Your tools each do their job, but the handoffs between them are manual. Data gets copied, messages get missed and teams lose context.
- Fewer manual handoffs
- Consistent data across tools
- Connections with clear failure handling
The intended outcomes are agreed around your requirements during discovery.
WHAT WE CAN BUILD
The capabilities
behind the solution.
- API development and third-party API integration
- Webhooks and reliable event processing
- Payment gateways, including Paynow and ContiPay
- WhatsApp, Messenger and social-channel integration
- CRM, ERP and accounting-system integration
- Data synchronisation and scheduled exchange
- Authentication integration
- Custom middleware and external services
CONNECTED BY DESIGN
See the connections.
PaymentsPaynowContiPayOther gateways
ZimplugsINTEGRATION LAYER
APIs · Webhooks · Middleware
BUSINESS ACTIONPayment confirmed
Update the order. Prepare a receipt. Notify the customer.
EXAMPLE FLOW
- Payment gateway
- Verified webhook
- Order system
- Customer notification
A verified payment event becomes a useful business action. Illustrative connections, not partnership claims.
EXAMPLE USE CASES
What could this look like?
Illustrative workflows to start the conversation.
- 01
A payment webhook updates an internal order
- 02
A new enquiry becomes a CRM record
- 03
A scheduled sync keeps two systems aligned
FROM OUR PRODUCT ECOSYSTEM
Explore related products.
Enquire for availability
ZIMPLUGS / Business managementOneYour business. Working together.
Business management
One
An integrated business platform connecting finance, people, customers, projects and retail operations.
Explore ProductHOW WE WORK
A clear path from
problem to progress.
Start with the work your business needs to do.
Build the technology around it.
- 01
Discover
Understand the problem, workflow and priorities.
- 02
Design
Define requirements, integrations, architecture and the delivery approach.
- 03
Build
Implement, test and refine the system, integration or product.
- 04
Evolve
Support, automate, integrate and improve as the business grows.
LET’S CONNECT THE DOTS
Have a system to build,
connect or automate?
Tell us what your business is trying to achieve.